Careers

• Communicate with current and potential clients via email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Suggest products and services to clients based on their requests and needs

Qualifications

• Undergraduate degree in business, sales, or related field of study preferred
• Prior experience working in call centers or as an at-home customer care agent
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
• Ability to sit for extended periods of time